FAQs

Where is my order?

Nationwide deliveries Tuesday to Friday with DPD:

If you select tomorrow as a delivery date please note for Nationwide Deliveries:

•⁠ ⁠Orders placed by 10.00am Monday to Thursday qualify for same-day dispatch for next-day delivery.
•⁠ ⁠Orders placed after 10am Monday to Wednesday will be dispatched from our kitchen the following day for next-day delivery.
•⁠ ⁠Orders placed after 10am on Thursday will be dispatched on the next Monday (excluding bank holidays) for next-day delivery.
•⁠ ⁠If you select a later date - we will arrange delivery for the date requested

We can offer Saturday deliveries but there is an additional charge depending on what service you require (from £11).

Northern Ireland and Scottish Highlands Deliveries
Northern Ireland and Scottish Highlands deliveries on Friday only with Royal Mail (recorded and signed for service): Place your order by 6pm on Wednesday for next-day dispatch from our kitchen.

Please note - We are closed for deliveries on Sundays and UK Public Bank Holidays and the day that follows.

All OAT-FREE orders are dispatched on Thursday for Friday delivery.

DPD
DPD standard delivery (8am-8pm): £5.75
DPD pre 12pm delivery: £9.35

ROYAL MAIL
Royal Mail 1 box: £9.75
Royal Mail 2 boxes: £12.75
Royal Mail 3-4 boxes: £17.35

When will my order be shipped?

Please see our shipping page for full information on dispatch and delivery times. 

What Is the shelf life of your doughnuts?

Our baked and fried doughnut should be consumed on the day of receipt.

Can doughnuts be frozen?

Our baked and fried doughnut can both be frozen. To regenerate, remove from the freezer and allow to defrost for several hours or ideally over night. Baked doughnuts can then be consumed, fried doughnuts will require reheating and re-rolling in caster sugar. Full reheating instruction are provided here.

Do you have a physical shop?

Yes we are based at Selfridges Food Hall, 400 Oxford Street, London. The quickest way to find us is to use the middle entrance on Orchard Street which is opposite the M&S food hall. This will take you in right by Sweet Dee's Jerk and we are located to the left of their concession.

Can I get doughnuts made fresh the same day?

We offer this service through Deliveroo and Uber Eats if you are based in London and are within the catchment area for this. 

Where can i buy your doughnuts?

You can buy from our store in Selfridges, online via our website, through Deliveroo, UberEats, &Dine, JustEat for Business and from one of our stockists across London. 

 

All orders include tracking, which will be sent to you via email or SMS by DPD, Swiftee, or Royal Mail.
England & Wales
We offer nationwide next-day delivery with DPD (postcode exceptions below).
Tuesday–Friday Deliveries
  • Order by 5 pm (Mon–Wed) → delivered the next day
  • Orders placed after 5 pm Wednesday → dispatched on Monday (excluding bank holidays)
  • If you choose a later delivery date at checkout, we’ll deliver on that date

Saturday Delivery

  • Select Saturday Delivery at checkout
  • Order by 5 pm Thursday → delivered on Saturday

Royal Mail Areas (Thursday Delivery Only)

For the postcodes below, please select Royal Mail at checkout.

Order by 6 pm Tuesday → dispatched Wednesday → delivered Thursday (tracked & signed).
Postcodes:

Isle of Wight (PO30–PO41), Isle of Man (IM), Isle of Scilly (TR21–TR25)
Scotland
Deliveries are made with DPD or Royal Mail, depending on your postcode.
DPD Next-Day Delivery (Tue–Fri)
Available in selected areas including:

EH, G, KA, KY, ML, PA1–19, FK1–16, DD1–11, AB10–30, AB32, AB39, PH1–14

(full list available above)
Royal Mail Areas (Thursday Delivery Only)
Some Scottish postcodes require Royal Mail.

Order by 6 pm Tuesday → dispatched Wednesday → delivered Thursday (tracked & signed).
Areas We Cannot Deliver To
Unfortunately, we cannot deliver to postcodes with no next-day service, including:

HS2, IM, JE, PA60–75, PA78, ZE2–3, KW16 (non-town), KW17, PH30, PH41–44.
Northern Ireland
Delivery is Thursday only with Royal Mail.

Order by 6 pm Tuesday → dispatched Wednesday → delivered Thursday.
Oat-Free Orders
All oat-free orders are dispatched Wednesday for Thursday delivery only.

At checkout, you selected a shipping date. This is the date your order will be delivered to you your products will arrive on the exact date you chos

Once your package leaves our warehouse and is on its way to you, all shipping liabilities lie with DPD, Royal Mail, or Swiftee. In the unfortunate event that your package is damaged, lost, or stolen in transit, please contact the relevant courier directly.

Our baked and fried doughnut should be consumed on the day of receipt. For the best possible eating experience, we recommend gently heating all of our doughnuts before enjoying them. Heating enhances the flavour, softens the texture, and brings the doughnut back to its freshest, just-made state.

Because our doughnuts are 100% allergen-free (gluten-free, dairy-free, egg-free), they do not behave in the same way as traditional wheat- and animal-based doughnuts once cooled. Unlike gluten-based products, our doughnuts rely on gentle heat to reactivate their structure and moisture.

This applies to all of our doughnuts as well as online orders as they are always eaten at least a day after production when delivered.

Important exception

Our cream-filled doughnuts (such as Korean Milk and Sweetheart Bun) are not suitable for reheating and have a 1-day shelf life. For this reason, these products are only available via our retail and wholesale offerings, where they are enjoyed fresh on the day.
Appliances vary, so timings should be adjusted according to how the doughnut behaves. Excessive heat can cause the sugar and icing to melt. These timings are provided as a guide only.
Doughnuts Without Icing

Air Fryer

  • Heat at 180°C for 4–6 minutes.

Oven

  • Preheat oven to 180°C.
  • Bake for 6–8 minutes.

Microwave (800w)

  • Heat for 20 seconds, then rest for 10 seconds.
  • Repeat until warmed through.

Doughnuts With Icing

Microwave (800w)

  • Use short, sharp bursts to gently soften the dough.
  • This warms the doughnut without melting or damaging the toppings.
Baked Doughnuts

Microwave (800w)

  • Use short, sharp bursts to warm through.
  • This softens the dough and keeps baked doughnuts super soft and moist without affecting the toppings.

Yes, all our baked and fried doughnuts can be frozen; simply defrost before eating, and for fried doughnuts, follow the reheating instructions once thawed.

Yes we are based at Selfridges Food Hall, 400 Oxford Street, London. 

The quickest way to find us is to use the middle entrance on Orchard Street which is opposite the M&S food hall. We are located in the Food Hall opposite Honi Poke.

All our products are certified with the Sephardi Kashrut Authority you can see our accreditation here 

Yes we have our entire range certified with the internationalhalalcertificate.com