FAQs New

All orders include tracking, which will be sent to you via email or SMS by DPD, Swiftee, or Royal Mail.
England & Wales
We offer nationwide next-day delivery with DPD (postcode exceptions below).
Tuesday–Friday Deliveries
  • Order by 5 pm (Mon–Wed) → delivered the next day
  • Orders placed after 5 pm Wednesday → dispatched on Monday (excluding bank holidays)
  • If you choose a later delivery date at checkout, we’ll deliver on that date

Saturday Delivery

  • Select Saturday Delivery at checkout
  • Order by 5 pm Thursday → delivered on Saturday

Royal Mail Areas (Thursday Delivery Only)

For the postcodes below, please select Royal Mail at checkout.

Order by 6 pm Tuesday → dispatched Wednesday → delivered Thursday (tracked & signed).
Postcodes:

Isle of Wight (PO30–PO41), Isle of Man (IM), Isle of Scilly (TR21–TR25)
Scotland
Deliveries are made with DPD or Royal Mail, depending on your postcode.
DPD Next-Day Delivery (Tue–Fri)
Available in selected areas including:

EH, G, KA, KY, ML, PA1–19, FK1–16, DD1–11, AB10–30, AB32, AB39, PH1–14

(full list available above)
Royal Mail Areas (Thursday Delivery Only)
Some Scottish postcodes require Royal Mail.

Order by 6 pm Tuesday → dispatched Wednesday → delivered Thursday (tracked & signed).
Areas We Cannot Deliver To
Unfortunately, we cannot deliver to postcodes with no next-day service, including:

HS2, IM, JE, PA60–75, PA78, ZE2–3, KW16 (non-town), KW17, PH30, PH41–44.
Northern Ireland
Delivery is Thursday only with Royal Mail.

Order by 6 pm Tuesday → dispatched Wednesday → delivered Thursday.
Oat-Free Orders
All oat-free orders are dispatched Wednesday for Thursday delivery only.

At checkout, you selected a shipping date. This is the date your order will be delivered to you your products will arrive on the exact date you chos

Once your package leaves our warehouse and is on its way to you, all shipping liabilities lie with DPD, Royal Mail, or Swiftee. In the unfortunate event that your package is damaged, lost, or stolen in transit, please contact the relevant courier directly.

Our baked and fried doughnut should be consumed on the day of receipt. For the best possible eating experience, we recommend gently heating all of our doughnuts before enjoying them. Heating enhances the flavour, softens the texture, and brings the doughnut back to its freshest, just-made state.

Because our doughnuts are 100% allergen-free (gluten-free, dairy-free, egg-free), they do not behave in the same way as traditional wheat- and animal-based doughnuts once cooled. Unlike gluten-based products, our doughnuts rely on gentle heat to reactivate their structure and moisture.

This applies to all of our doughnuts as well as online orders as they are always eaten at least a day after production when delivered.

Important exception

Our cream-filled doughnuts (such as Korean Milk and Sweetheart Bun) are not suitable for reheating and have a 1-day shelf life. For this reason, these products are only available via our retail and wholesale offerings, where they are enjoyed fresh on the day.
Doughnuts Without Icing

Air Fryer

  • Heat at 180°C for 4–6 minutes.
  • Immediately re-roll in sugar.
  • Rest for a few minutes before eating.

Oven

  • Preheat oven to 180°C.
  • Bake for 6–8 minutes.
  • Remove, re-roll in sugar, and let rest for a few minutes before eating.

Microwave (800w)

  • Heat for 20 seconds, then rest for 10 seconds.
  • Repeat until warmed through.
  • Remove and immediately re-roll in sugar.
  • Allow to rest for a few minutes before eating.

Doughnuts With Icing

Microwave (800w)

  • Use short, sharp bursts to gently soften the dough.
  • This warms the doughnut without melting or damaging the toppings.
Baked Doughnuts

Microwave (800w)

  • Use short, sharp bursts to warm through.
  • This softens the dough and keeps baked doughnuts super soft and moist without affecting the toppings.

Yes, all our baked and fried doughnuts can be frozen; simply defrost before eating, and for fried doughnuts, follow the reheating instructions once thawed.

Yes we are based at Selfridges Food Hall, 400 Oxford Street, London. 

The quickest way to find us is to use the middle entrance on Orchard Street which is opposite the M&S food hall. We are located in the Food Hall opposite Honi Poke.

All our products are certified with the Sephardi Kashrut Authority you can see our accreditation here 

Yes we have our entire range certified with the internationalhalalcertificate.com