FAQs

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Where is my order?

For all orders you will receive tracking emails or SMS from our fulfilment partners, DPD (UK Mainland), PackFleet (London and within M25) or for Northern Ireland and Scottish Highlands, Royal Mail. If you have not received any of these then please contact us at customerservices@borough22doughnuts.com and one of the team will look into this for you.

When and where do you deliver?

Orders in Greater and Central London can be shipped Tuesday to Saturdays.

Place your order by 8.00pm to qualify for next-day delivery with PackFleet and receive the freshest doughnuts made in the early morning and shipped on a same-day delivery. Orders placed with PackFleet after 8pm on Thursday will be delivered fresh on Monday.

For orders outside of London (UK mainland and Northern Ireland) deliveries can be made between Tuesdays and Fridays at our standards rates. Place your order by 10.00am to qualify for same-day dispatch and next-day delivery. Orders placed after 10.00am on Thursday will be dispatched on the next Monday for Tuesday delivery.

For Northern Ireland and Scottish Highlands orders are sent via Royal Mail with a standard £9.35 delivery charge.

We can offer Saturday deliveries but there is an additional charge depending on what service you require (from £11).

Please note - We are closed for deliveries on UK Public Bank Holidays and the day that follows.

When will my order be shipped?

We ask for 2 business days from receiving your order to fulfilling it. This gives us a day to see and add it to the schedule and a day for it to be delivered. Of course if you've chosen a future date for delivery then we will fulfil the order then.

If you have forgotten when you requested your order to be delivered then please email hello@borough22doughnuts.com and we can have a look for you.

What Is the shelf life of your doughnuts?

Our baked and fried doughnut should ideally be consumed on the day of receipt.

Can you reheat the doughnuts?

Air fryer or oven for fried doughnuts

Air Fryer - Reheat in an air fryer at 180 for 4-6 minutes and immediately re-roll in sugar. Allow resting for a few minutes before eating.

Oven - Preheat the oven to 180 and bake for 6-8 minutes, remove from the oven, re-roll in sugar and allow to rest a few minutes before eating.

Microwave for fried or baked doughnuts.

For an 800w microwave, we recommend a 20-second burst followed by a 10-second rest
until warmed through. Remove from the microwave and immediately re-roll in sugar. Allow to rest for a few minutes before eating.

Can doughnuts be frozen?

Yes, our baked and fried doughnuts can be frozen on arrival and defrosted ready to consume. For our baked doughnuts you can defrost and leave to sit at room temperature before consuming. For our fried doughnuts, allow them to defrost thoroughly then complete the reheat instructions above.

Do you have a physical shop? Can I buy Individually or the same day?

We do not have a physical shop. We work out of a production kitchen in Bermondsey. You can visit our Saturday Shop every week 10-1pm or order for collection via our website. Simply use the address below as the shipping address. We will refund the shipping charge once you collect the doughnuts.

Karma Kitchen, Borough 22 Unit 4 Allard House, 14-16 Verney Road, London SE16 3DH.

If using Sat Nav or a Map app please search for PackFleet SE16 3DH. Once you arrive look straight ahead for a black building with colour stripes, this is Karma Kitchen and we are kitchen 4. Buzz the intercom and we will let you in.

All London orders are made on the day of delivery. Outside London orders are made and shipped overnight via DPD and Royal Mail.

Where can i buy your doughnuts?

Our fried doughnut are only available via our website or https://www.anddine.co.uk/store/borough-22/. Our baked doughnuts can be ordered in the same way or via Selfridges food hall daily, or every Saturday at The Broca in Brockley andMarvellous Greens + Beans in Honour Oak.