FAQs New

All orders include tracking, which will be sent to you via email or SMS by DPD, Swiftee, or Royal Mail.
England & Wales
We offer nationwide next-day delivery with DPD (postcode exceptions below).
Tuesday–Friday Deliveries
  • Order by 5 pm (Mon–Wed) → delivered the next day
  • Orders placed after 5 pm Wednesday → dispatched on Monday (excluding bank holidays)
  • If you choose a later delivery date at checkout, we’ll deliver on that date

Saturday Delivery

  • Select Saturday Delivery at checkout
  • Order by 5 pm Thursday → delivered on Saturday

Royal Mail Areas (Thursday Delivery Only)

For the postcodes below, please select Royal Mail at checkout.

Order by 6 pm Tuesday → dispatched Wednesday → delivered Thursday (tracked & signed).
Postcodes:

Isle of Wight (PO30–PO41), Isle of Man (IM), Isle of Scilly (TR21–TR25)
Scotland
Deliveries are made with DPD or Royal Mail, depending on your postcode.
DPD Next-Day Delivery (Tue–Fri)
Available in selected areas including:

EH, G, KA, KY, ML, PA1–19, FK1–16, DD1–11, AB10–30, AB32, AB39, PH1–14

(full list available above)
Royal Mail Areas (Thursday Delivery Only)
Some Scottish postcodes require Royal Mail.

Order by 6 pm Tuesday → dispatched Wednesday → delivered Thursday (tracked & signed).
Areas We Cannot Deliver To
Unfortunately, we cannot deliver to postcodes with no next-day service, including:

HS2, IM, JE, PA60–75, PA78, ZE2–3, KW16 (non-town), KW17, PH30, PH41–44.
Northern Ireland
Delivery is Thursday only with Royal Mail.

Order by 6 pm Tuesday → dispatched Wednesday → delivered Thursday.
Oat-Free Orders
All oat-free orders are dispatched Wednesday for Thursday delivery only.

At checkout, you selected a shipping date. This is the date your order will be delivered to you your products will arrive on the exact date you chos

Once your package leaves our warehouse and is on its way to you, all shipping liabilities lie with DPD, Royal Mail, or Swiftee. In the unfortunate event that your package is damaged, lost, or stolen in transit, please contact the relevant courier directly.

How long they keep

Fresh doughnuts: 2 days (tastiest on the day they arrive)

Baked doughnuts and cookies: 2 days

Apple crumble: 3 days

Brownies: 4 days

Warming up

Doughnuts: microwave in 5 second bursts if they feel firm

Apple crumble and custard: microwave for 15 seconds, then 5 second bursts until hot

Storage

Keep apple crumble and custard in the fridge. Keep everything else in a cool, dry place.

Freeze on the day of delivery, use within 1 month and defrost fully before eating.

Yes all our products can be frozen on the day of purchase or delivery.

Simply defrost fully and allow them to come back to room temperature before eating. If they feel a little dry, warm them in the microwave in short 5-second bursts until soft.

Yes we are based at Selfridges Food Hall, 400 Oxford Street, London. 

The quickest way to find us is to use the middle entrance on Orchard Street which is opposite the M&S food hall. We are located in the Food Hall opposite Honi Poke.

All our products excluding the Candy Collection are certified with the Sephardi Kashrut Authority you can see our accreditation here 

Yes we have our entire range certified with the internationalhalalcertificate.com