What is your shipping policy?
We offer a mail order service to UK mainland with deliveries to your home or workplace. All products are freshly handmade to order and are delivered Tuesday to Friday between 0800hrs and 1800hrs.
We cannot accept responsibility for incorrect address details. As our items are perishable please try to be at the delivery address on the day of your order. Our drivers will attempt to leave with a neighbour or in a safe place (unless requested otherwise) if there is no answer and will leave a card but it is always best to have someone to receive them.
Do you offer timed delivery slots?
Unfortunately, we don’t. You can choose a by 1300hrs or by 1800hrs delivery. The drivers will do their best to meet these times, British Weather permitting!
What is the deadline for ordering?
The order deadline is 2pm. Any orders made after this time will be grouped together with the following day. Of course orders can be made in advance, just state the preferred date within the comments section of your order – Please Note – Delvery day are Tuesdays, Wednesdays, Thursdays and Fridays only. The comments section is available in step 3 of the checkout process.
WHAT IS THE SHELF-LIFE OF YOUR DOUGHNUTS?
OUR DOUGHNUTS ARE BEST ENJOYED ON THE DAY OF PURCHASE/ DELIVERY. If you want to preserve them for longer just pop them in the freezer in their box or an airtight container as soon as possible. They will keep for up to one month this way. Take them out an hour before you plan to use them to allow them to come up to room temperature.
Are your doughnuts gluten free?
They most certainly are. They have been certified gluten free by an external laboratory using the ELISA Testing method. You’ll be reassured to know that they tested below 5 parts per million for the presence of gluten, which is the lowest industry standard.
Are your doughnuts Vegan?
Yes. All our doughnuts are completely vegan. No animals products or derivatives are used at all.
Are your doughnuts dairy free?
Absolutely! We use coconut oil to replace the fat provided by butter in traditional doughnuts. We can sub this out for another oil or dairy free spread if need to avoid coconuts too.
Are your doughnuts egg free?
Yes they are. Not that you would know. We hand-make our own apple sauce from scratch to replace the egg that is used in standard doughnut batter. If you have an intolerance to apples we can also use bananas – which make the doughnuts smell out of this world.
If you have a question that isn’t covered here, please get in touch using the form below.